Frequently CraVed Questions
ANSWERS TO SATISFY YOUR CraVe
What shirt brand do you print on?
At iCraVe Wear our t-shirts are printed on amazing quality, cotton/ poly cotton blend tees. Our shirts are comfortable with a slim fit, but they run true to fit if sized per our sizing chart.
What size should I order?
Our sizes range from XS - 2XL. Please see our sizing chart for more details and suggestions for fit. These
are unisex (mens) tees. Women should order one size DOWN from their regular size. We typically use crew neck tees, but v-necks are available upon request at an extra cost.
What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use primarily use screen printed heat transfer processes and for some custom orders we use vinyl.
Will the designs fade?
Some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes. Washing instructions are found on the tag of each shirt or keep reading below.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
- Washing: Wash inside out with cold water with similar colors using a gentle cycle.
- Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the PRINTED area directly.
- Drying: Tumble dry low or hang-dry.
- Avoid using bleach and do not dry clean.
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transit your credit card securely for your protection and we do not store your credit card information.
How long will it take for my order to arrive?
Orders are usually processed/prepared within 5-10 business days after your order has been received. Once your order has been processed/prepared, Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 7 days after shipping. International orders usually take 3+ weeks to arrive depending on the destination and customs processing. The tracking for international orders will not update once the package leaves the US, but the order is still on its way. ***During holidays or times of high demand, orders may take up to 10 - 15 business days to ship. We value your business and try our best to provide you with your order as expeditiously as possible.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
International orders are shipped via USPS First Class International Mail.
Do you offer package tracking?
Yes! We can provide you with the tracking number once your package is shipped, except for International shipments. A shipping confirmation email will be sent, once your order has left our facility.
Do you ship internationally?
Yes, we ship to almost every country around the world.
RETURNS & EXCHANGES
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES.
Please be sure to check our SIZE CHART before ordering or send us an email for questions.
If you received a defective item, we'll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us at iCraVeWear@gmail.com for further information. All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
Please note we try to be very accommodating, if you have issues, send us an email @ firstname.lastname@example.org and we will try to help.
STILL HAVE QUESTIONS?
For additional information about iCraVe-Wear email us at email@example.com